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Organisational Services

2023–24 was a year of organisational growth, as we invested in our people and business systems that will help us meet community and service needs.

See below to find out more.

Our People

Workforce capacity was a focus, with constant recruitment needed across the organisation to meet service delivery requirements and community needs.

With 83 employees welcomed and a 7.03% year-on-year growth in FTEs, we have continued to scale and onboard staff to ensure social impact across our contracted programs and areas of specialist service.   

Key figures

3.35

average years of service

1,392

total collective years

29.73

years completed by the longest serving

Key figures

321 employees

10 contractors

38 volunteers

Number People
83 employees welcomed throughout the financial year
7.03% year-on-year growth in FTEs
6
trainees (5 hospitality and 1 administration)
500+ volunteers for Christmas Hamper packing and delivery
23 student placements (17 Female (74%) / 6 Male (26%)) across social work, counselling, nursing and community services from local universities and TAFE  

Gender composition

Key figures

77.64%

female (323)

21.88%

male (91)

0.48%

Other/not specified (2)

Our Systems

2023–24 was a year of organisational growth, as we invested in our people and business systems to enable sustainable growth that will help meet community and service needs.

Improved Finance Systems

ELMO Payroll, Sage and Weel, embedded into organisational processes for more transparency and efficiency

Updated Website and Intranet

A new website and intranet launched for improved information sharing as our organisation scales up

Training and Development

Providing support and teaching skills to ensure our leaders and staff are better equipped to respond to injustices and create justice in their roles

Practice and Culture Guides

To guide an ongoing culture of safety and accountability as our organisation grows, the Practice Guide for Support and Advocacy was relaunched with organisation-wide training, and the Safeguarding Framework was embedded across the organisation

Read our Safeguarding Framework

Our Strengths

Source: Employee Engagement Survey, November 2023

Pride in our work

90% of our employees expressed pride in working for Micah Projects, and 86% reported high job satisfaction.

Belief in our values

94% of employees believe in the purpose and values of Micah Projects, and 81% feel that our workplace culture is respectful and equitable. 

Commitment and innovation

Our staff see Micah Projects as highly innovative (82%) and committed to achieving its goals (83%). 

Continual Improvement

2023-24 saw a range of improvements that are ongoing. 

  • Formation of the Data Governance Committee and review of our case management system.  
  • Implementation of an improved phone system to meet 24/7 service requirements and high call volumes (more than 112,000 phone calls received). 
  • Development of a new IT Roadmap to support a scaling workforce. 
  • Improved learning and development program for staff is underway, to ensure best practice across the organisation.

Quality Statement

Micah Projects has strong and robust quality management systems. These support a continuous quality improvement framework including, but not limited to, service integration and feedback systems to continually improve service delivery and outcomes for participants that receive services from Micah Projects.  

Our organisation is committed to reinforcing continuous quality improvement through strong governance partnerships with quality assurance, data consolidation, and innovation from evaluations and feedback.  

In 2023-24, Micah Projects: 

  • achieved certification against the National Standards for Mental Health Services Accreditation 
  • earned re-certification against the ISO 9001:2015 Quality Management System Standards 
  • maintained certification against the Human Service Quality Standards 

Our partnership clinic at the Inclusive Health and Wellness Hub was accreditation against the Royal Australian College of General Practitioners (RACGP) with the support of Micah Projects.  

These certifications and accreditations demonstrate compliance to strong service integration and referral pathways for participant outcomes.  

Micah Projects successfully completed all audits this year with full conformance to all standards assessed.